It feels desperately alone
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If the item is not returned in its original condition (unused, unwashed and undamaged with original packaging and tags) the buyer is responsible for any loss in value.
For exchange, the production timeframe would be same as original time required. Only 1 exchange is permitted.
Customer will bear the shipping charges associated with return/exchange
In above cases if customer wants a replacement and a replacement is possible, I will bear all shipping charges involved. In case of refund, it will be processed only after the product is received back in original condition. The customer
would be refunded full amount